Refund policy

Return Policy for Texas Divas

At Texas Divas, we want you to love every piece you order! If you need to make a return, please review our policy below.

Return Window & Eligibility

  • 7-Day Window: Return requests must be initiated within 7 days of delivery (based on tracking details). If your order arrived in multiple packages, the 7-day window begins when the final package is delivered.

  • Condition: Items must be unworn, unwashed, and undamaged, with all original tags attached and in their original clear garment packaging with the SKU label.

  • Exchanges: We do not offer direct exchanges at this time. If you need a different size or item, please submit a return for a refund and place a new order.

Non-Returnable Items (Final Sale)

For hygienic and safety reasons, the following categories are Final Sale and cannot be returned:

  • Beauty products

  • Bodysuits & Lingerie/Intimates

  • Swimwear

  • Jewelry

  • Face masks

  • Items marked as Final Sale or Clearance

Return Shipping & Fees

  • Shipping Costs: Original shipping and handling fees are non-refundable.

  • Return Labels: Return shipping is the customer's responsibility unless the item arrived damaged, defective, or there was a shipping error on our end.

  • Restocking Fee: Returns sent back without meeting the condition criteria above may be subject to a 20% restocking fee or declined entirely.

Processing & Refunds

  1. Inspection: Once your returned item is received, please allow 5–7 business days for inspection and processing.

  2. Refund Issue: Approved refunds will be issued back to your original form of payment. You will receive an email confirmation once your return has been finalized.

How to Initiate a Return

To start a return request, please contact our support team at texasdivas25@gmail.com with your Order Number and the item(s) you wish to return. We will provide you with instructions on where to send your return.